Your Feedback Helps Us Serve You Better
At Aurum Support Coordination, we genuinely value every piece of feedback we receive from our participants, families, and carers. Your thoughts, experiences, and suggestions are incredibly important to us and help us continuously improve the quality of support we deliver. We are committed to listening openly, responding promptly, and always striving to do better for the people we are privileged to support every single day.
Feedback
At Aurum Support Coordination, your voice matters deeply to us. Share your feedback, compliments, or concerns and
help us continue delivering the highest quality NDIS support that you and every participant truly deserves.
If you would like to share your feedback, make a complaint,
or simply have a conversation with our team, please do not
hesitate to reach out to us at any time. We are always
happy to listen, respond, and where necessary arrange a
face to face meeting to discuss your experience in person.
At Aurum Support Coordination, no concern is too small and
no compliment goes unappreciated. Your voice is important
to us and we are always here to hear it.
Contact Details:
Email: admin@aurumsupport.com.au
Phone: +61 1404 225 222
Address: Adelaide, South Australia
While we always strive to exceed the expectations of every
participant we support, we understand that sometimes things
may not go as planned. We are fully committed to working
with you to resolve any concerns in a way that is fair,
transparent, and respectful of your rights and your
experience. All complaints are taken seriously, investigated
thoroughly, and resolved promptly with clear communication
every step of the way. If you feel your complaint has not
been resolved to your satisfaction, you have the right to
contact the NDIS Quality and Safeguards Commission, which
is the independent body responsible for ensuring all
registered NDIS providers are delivering safe, ethical,
and appropriate services to participants across Australia.
If you need additional support in raising a concern or
making a complaint, please know that you do not have to
do it alone. There are independent advocacy agencies
available to assist you, including Disability Advocacy
Agency South Australia, who can help you understand your
rights, navigate the complaints process, and ensure your
voice is heard clearly and effectively. At Aurum Support
Coordination, we fully support your right to access
independent advocacy at any time and we will never
discourage or obstruct you from seeking that support.
We believe that every participant deserves to feel
empowered, informed, and fully supported throughout
every step of the feedback and complaints process.
At Aurum Support Coordination, we firmly believe that
the best way to continuously improve our services is by
listening carefully and openly to the people who matter
most, our participants, their families, and their carers.
Your feedback gives us invaluable insight into what we
are doing well and where we can do even better. Every
piece of feedback we receive is taken seriously, reviewed
thoroughly, and used to drive meaningful improvements
across all areas of our service delivery. We are not
simply interested in meeting the minimum standards. We
are committed to exceeding your expectations every single
time, and your honest feedback is the most powerful tool
we have to help us achieve that goal for every person
we support.
At Aurum Support Coordination, our commitment to you goes far beyond simply providing a service. We are committed to building a genuine, trusting, and lasting relationship with every participant we support, one that is built on honesty, transparency, and a shared dedication to your wellbeing and your future. We promise to always listen to your feedback with an open mind and a genuine willingness to improve. We promise to always treat your concerns with the seriousness and respect they deserve. And we promise to never stop working to be the very best NDIS support provider we can possibly be for you, your family, and every person who trusts us with their care every day.